We aim to provide an outstanding customer experience every time you shop with us. We want to continue the same philosophy of being transparent with our return policy and want to minimize/eliminate any frustration/hassle during the Return and Refund process with us. You should review these terms carefully before making any purchase.
Please do not assume the return window or restocking/processing fees based on your previous experiences with other retailers or big box stores. We are a small business, and our policies are set to help us protect against fraudulent returns and refund abuses.
For any Return/Refund/Order Issues, please email us at firstname.lastname@example.org
We offer free shipping on all our items. Most returns (unless damaged/defective items) incur restocking, and the customer is responsible for shipping back to the warehouse.
Please read the details carefully before making your purchase, as our policy may differ from any other retailer.
Items NOT eligible for return:
- Gift Cards
- Items after 30 days of the item delivery.
- Items that are not in resalable condition or items missing the original packaging.
- Items that have been modified installed or used in any way.
- The Item which were labeled "As-is"
Canceling your order:
Once you place the order and decide to cancel/update it, please reach out to us at email@example.com within 3 hours of placing the order. Any request made after 3 hours of the order confirmation will not be cancelled.
If the Item is damaged upon delivery: If you received an Item which is damaged, missing parts, defective, or incorrect, contact our customer service over email (firstname.lastname@example.org) within 7 days of the receipt of the Item with the photographic/video evidence showing the damage/defects.
- Our customer service will work with you to provide the missing parts or arrange an exchange and returns or open a claim if needed.
- This type of return will NOT incur any return shipping cost or restocking fee to you until its original condition and must be returned in original packaging, in an unmarked, unassembled and unused condition.
- If you have missed the 7 days window to contact us about the damaged Item, it will be processed under the next type of return, which incurs returns shipping and restocking fee. Please read the below paragraphs for details.
If the Item is NOT damaged upon delivery: If you received an Item which not damaged but you no longer need the product or have changed your mind or are not satisfied with the quality or condition or refuse a delivery, you may return the Item within 30 days from the receipt of the Item.
- You will be responsible for the shipping the item back to our warehouse (Return shipping is NOT free).
- The Item returned must be in its original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled, and complete with any accessories.
- A restocking fee of 20% of the item price (before discount) will be deducted while issuing the Refund.
- Our customer service will provide the shipping label with a RMA number and the shipping cost will be deducted while issuing the Refund.
- To request a return label, send us an email (email@example.com) with the subject line of your order number (Example: #100-Return) and attach the original e-receipt you received when you bought the Item.
- All returns labels will require an RMA number (Return Merchandise Authorization) issued by Bohemian Home Decor. The warehouse will refuse any returns without this authorization.
- Attach the Return Label to each box being returned.